Your privacy matters to us. This page explains exactly what personal data hotjili collects, why we collect it, how we use it, and what rights you have over your own information. We keep things plain and straightforward — no legal jargon, no hidden surprises.
Six principles that guide how we handle your personal data every single day.
Every piece of personal data you share with hotjili — from your mobile number to your transaction history — is encrypted in transit and at rest. We use industry-standard TLS encryption so your information cannot be intercepted between your device and our servers.
hotjili does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used only to operate your account, process payments, and improve the platform. That is it — nothing more, nothing less.
We only collect the data we actually need. hotjili does not ask for information that is not relevant to running your account or processing your transactions. If we do not need it, we do not collect it — and we do not store it longer than necessary.
You have the right to access, correct, or request deletion of your personal data at any time. Contact the hotjili support team and we will process your request promptly. You can also update most of your account information directly from your account settings page.
hotjili does not store your full bKash, Nagad, or Rocket wallet credentials. Payment data is handled through secure, tokenised connections with our payment partners. We see only what is necessary to confirm a transaction — your full wallet details are never stored on our servers.
If you have opted in to receive promotional emails or SMS messages from hotjili, you can opt out at any time by contacting support or using the unsubscribe link in any marketing message. We will stop sending promotional communications within 48 hours of your request.
hotjili is an online gaming platform operated for players in Bangladesh. When this Privacy Policy refers to "hotjili", "we", "us", or "our", it means the hotjili platform and the team responsible for operating it. This Privacy Policy applies to all users of the hotjili website and mobile app, including visitors who browse without registering and registered players with active accounts.
This policy explains how hotjili collects, uses, stores, and protects your personal data. It also explains your rights in relation to that data and how you can exercise those rights. If you have any questions about this policy or about how hotjili handles your data, you can contact us at [email protected] at any time.
Your trust matters. hotjili is built on the principle that players should always know exactly what happens with their personal information. This policy is written to be clear and readable — not to confuse you with legal language.
hotjili collects personal data in two ways — information you provide directly when using the platform, and information collected automatically as you browse and play. Here is a breakdown of what we collect and why.
| Data Type | When Collected | Why We Need It |
|---|---|---|
| Full name | Registration | Account identity and KYC verification |
| Date of birth | Registration | Age verification (18+ requirement) |
| Mobile number | Registration | Account login, OTP, and payment wallet matching |
| Mobile wallet details | Deposit / withdrawal | Processing BDT transactions via bKash, Nagad, Rocket |
| Government ID | KYC verification | Identity verification for large withdrawals |
| Support messages | Live chat / email | Resolving your queries and improving support quality |
When you visit the hotjili website or use the app, we automatically collect certain technical data. This includes your IP address, device type, operating system, browser type, pages visited, time spent on each page, and the links you click. This data helps us understand how players use the platform so we can improve the experience and detect any unusual or suspicious activity.
Note: Automatically collected data is used for platform analytics and security monitoring only. It is not used to build advertising profiles or sold to third parties.
hotjili uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for anything that is not listed below.
hotjili will never use your personal data to make automated decisions that significantly affect you without giving you the opportunity to request a human review of that decision.
hotjili processes your personal data on the following legal grounds, depending on the purpose of the processing:
hotjili does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are required to handle it securely and in accordance with applicable privacy standards.
To process your deposits and withdrawals, hotjili shares the minimum necessary transaction data with our payment partners — bKash, Nagad, and Rocket. These partners receive only what is needed to complete the transaction and are not permitted to use your data for any other purpose.
When you complete KYC verification, your identity documents may be processed by a third-party verification service. These services are bound by strict data processing agreements and are used solely for the purpose of confirming your identity.
hotjili may be required by law to share certain data with regulatory bodies, law enforcement agencies, or financial intelligence units. We will only do so when legally required and will share the minimum data necessary to comply with the request.
hotjili works with a small number of trusted service providers — such as hosting providers and analytics tools — who may process data on our behalf. All such providers are bound by data processing agreements that restrict how they can use your data.
No advertising networks. hotjili does not share your data with advertising networks, data brokers, or social media platforms for targeting purposes. Your data stays within the hotjili ecosystem.
hotjili uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website. Cookies do not contain your personal details like your name or password.
You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the hotjili platform.
hotjili retains your personal data only for as long as it is necessary for the purposes described in this policy, or as required by law. The table below gives a general guide to how long we keep different types of data.
| Data Type | Retention Period |
|---|---|
| Account registration data | Duration of account + 5 years after closure |
| Transaction records | 7 years (legal / AML compliance) |
| KYC documents | 5 years after account closure |
| Support chat logs | 2 years |
| Analytics / session data | 13 months (rolling) |
| Marketing preferences | Until you opt out or close your account |
When data is no longer needed, hotjili deletes or anonymises it securely. If you request deletion of your account, we will remove your personal data from active systems within 30 days, subject to any legal retention obligations that require us to keep certain records for longer.
As a hotjili player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the hotjili support team via live chat or email at [email protected].
Response time: hotjili will respond to all data rights requests within 30 days. For complex requests, we may extend this by a further 30 days and will notify you if that is the case.
hotjili takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration.
While hotjili takes every reasonable precaution to protect your data, no system is completely immune to security risks. You also play a role in keeping your account secure — use a strong, unique password for your hotjili account and never share your login credentials with anyone.
hotjili is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use the hotjili platform or provide any personal information to us.
If hotjili becomes aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe that a minor has registered on hotjili, please contact us at [email protected] so we can investigate and take appropriate action.
hotjili may update this Privacy Policy from time to time to reflect changes in how we operate, changes in the law, or improvements to our data practices. When we make changes, we will update the "last updated" date at the top of this page.
For significant changes that affect how we use your personal data, hotjili will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of the hotjili platform after any update to this policy constitutes your acceptance of the revised version.
We encourage you to review this Privacy Policy periodically so you are always aware of how hotjili handles your personal information. If you disagree with any changes, you may close your account by contacting the support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or to how hotjili handles your personal data, please get in touch. Our support team is available 24 hours a day, seven days a week.
Data rights requests — such as requests to access, correct, or delete your personal data — should be submitted via email with the subject line "Data Rights Request" so we can prioritise and process your request correctly.